CRT Project Management for IT 3

Question 1

A retail tobacconist's IT manager wants to ensure their new inventory tracking project scope does not expand beyond original boundaries. Which process helps control this?

Accepted Answer

Integrated change control

Answer

Integrated change control is the formal process for reviewing all change requests and managing changes to project deliverables, scope, and plans.

Question 2

Which diagram is most useful for identifying the root cause of recurring data entry errors in a tobacconist's new inventory management system?

Accepted Answer

Ishikawa (fishbone) diagram

Answer

The Ishikawa diagram visually maps potential causes of a problem across categories such as people, process, and technology.

Question 3

A tobacconist IT project team has 5 members. How many potential communication channels exist among team members?

Accepted Answer

10

Answer

The formula n(n-1)/2 gives 5×4/2 = 10 communication channels for a 5-person team.

Question 4

During the closing phase of a tobacco retail IT project, the project manager holds a lessons learned session. What is the primary deliverable from this meeting?

Accepted Answer

Lessons learned register added to organizational process assets

Answer

Lessons learned are documented and stored in organizational process assets to improve future project performance.

Question 5

A retail tobacconist's cloud migration project has a fixed deadline due to a regulatory compliance date. Which scheduling technique should the project manager use to work backward from the deadline?

Accepted Answer

Backward pass critical path analysis

Answer

The backward pass calculates late start and finish dates by working from the project end date back through the network.

(CRT) Certified Retail Tobacconist Practice Test

(CRT) Certified Retail Tobacconist Practice Test

CRT Project Management for IT 3