(CRT) Certified Retail Tobacconist Practice Test
(CRT) Certified Retail Tobacconist CRT Customer Service & Sales Techniques
Why is active listening important in customer service?
Select your answer
A
It allows multitasking during service.
B
It improves customer satisfaction and builds trust
C
It speeds up the conversation.
D
It avoids dealing with complaints.
Need a hint?
(H)
