CRP Staff Training & Supervision 2

Question 1

Which coaching technique is most effective when a server consistently forgets to upsell desserts?

Accepted Answer

Role-play the upsell conversation during a pre-shift meeting

Answer

Role-playing during pre-shift meetings provides hands-on practice in a low-pressure environment, reinforcing the desired behavior.

Question 2

A new line cook struggles with ticket timing. What is the supervisor's FIRST step?

Accepted Answer

Observe the cook during service to identify the specific breakdown

Answer

Observation during live service allows the supervisor to pinpoint the exact cause of the timing issue before intervening.

Question 3

What is the primary purpose of a 90-day probationary review for new restaurant employees?

Accepted Answer

To assess performance and identify additional training needs

Answer

A 90-day review evaluates whether the new hire has met performance benchmarks and identifies gaps requiring further development.

Question 4

When cross-training front-of-house staff to perform basic bar duties, which regulatory concern must a manager address first?

Accepted Answer

Responsible alcohol service certification requirements

Answer

Staff serving or handling alcohol must meet state-mandated responsible alcohol service certification before performing bar duties.

Question 5

A manager notices two employees in conflict during service. What is the correct supervisory response?

Accepted Answer

Separate the employees immediately and address the conflict after service

Answer

Separating the employees stabilizes the immediate situation, and addressing the conflict after service ensures a private, focused resolution.

(CRP) Certified Restaurant Professional Practice Test