CRP Employee Counseling and Support 2

Question 1

When should a relocation counselor first contact a newly initiated transferee?

Accepted Answer

Within 24–48 hours of receiving the initiation

Answer

Early contact within 24–48 hours sets expectations, reduces anxiety, and prevents costly delays.

Question 2

Which tool is most commonly used to assess an employee's relocation needs and preferences?

Accepted Answer

Needs assessment or intake questionnaire

Answer

A needs assessment or intake questionnaire gathers personal, financial, and logistical data to tailor benefits delivery.

Question 3

Dual-career counseling services are designed to help:

Accepted Answer

The accompanying spouse/partner find employment in the destination city

Answer

Dual-career or spousal assistance programs help the non-employee partner find work in the new location, reducing a key barrier to relocation acceptance.

Question 4

What is the purpose of a post-move follow-up call to a transferee?

Accepted Answer

To confirm the employee is settling in and identify unresolved issues

Answer

Post-move follow-up ensures the employee feels supported and allows the counselor to resolve lingering problems before they escalate.

Question 5

Which communication style is most appropriate when counseling a high-anxiety transferee?

Accepted Answer

Empathetic, clear, and proactively reassuring

Answer

High-anxiety individuals respond best to empathetic, clear communication that anticipates questions and reassures them at each step.

CRP - Certified Relocation Professional Practice Test

CRP - Certified Relocation Professional Practice Test

CRP Employee Counseling and Support 2