CRP Cheat Sheet 2026

The 30 highest-yield CRP facts, distilled from real exam questions. Print it, save it as a PDF, or study it here — free, no sign-up.

1. Which relocation industry organization provides quality-certification programs for RMCs and their service networks? → Worldwide ERC
2. Which department typically helps draft relocation policies? → Human Resources
3. Which home sale program offers the employee a guaranteed purchase price based on an appraised value? → Guaranteed Buyout (GBO)
4. Which relocation cost component is typically the LARGEST single expense for a homeowner relocation? → Home sale assistance (BVO or GBO programs)
5. Which document formally defines service standards, turnaround times, and remedies for a vendor in a relocation program? → Service Level Agreement (SLA)
6. What is the purpose of a household goods move in relocation? → To move personal household items
7. Which of the following best describes spousal support in destination services? → Career & settlement support
8. What is the role of a move coordinator? → Oversees shipment logistics
9. Which transferee survey metric is most commonly used as a top-level indicator of relocation service quality? → Net Promoter Score (NPS)
10. Which professional does a relocation company typically assign to list an employee's home under a corporate home sale program? → A pre-approved real estate broker or agent from the relocation company's network
11. Why is cost containment important in relocation policies? → To ensure budget efficiency & value
12. Why is tax compliance critical in relocation programs? → To ensure correct tax reporting
13. Which item is typically excluded from household goods shipment? → Gasoline containers
14. Why is area orientation important for transferees? → To inform about local amenities & services
15. Which type of international assignment typically lasts one to three years? → Long-term assignment
16. How should a CRP handle cultural or religious preferences expressed by a transferee? → Incorporate preferences into destination area recommendations and service coordination
17. Which agency enforces anti-discrimination laws during relocation? → EEOC
18. Which communication style is most appropriate when counseling a high-anxiety transferee? → Empathetic, clear, and proactively reassuring
19. Tracking customer satisfaction scores from transferees primarily helps a CRP organization to: → Identify service gaps and continuously improve relocation program quality
20. What is the purpose of a 'benefits orientation call'? → To walk the transferee through all applicable relocation benefits at the start of the move
21. What does a tiered relocation policy offer? → Different benefits based on employee level or role
22. Which of the following is a key advantage of using a Relocation Management Company (RMC) for cost containment? → RMCs provide volume-negotiated vendor pricing and centralized invoice auditing
23. A CRP counselor should document all employee interactions primarily to: → Maintain compliance and ensure continuity if the case is reassigned
24. What is the primary goal of employee counseling during the relocation process? → To help employees understand their benefits and reduce stress
25. Which type of relocation assignment typically results in the HIGHEST total cost to the employer? → International long-term assignment (1-3 years)
26. What does 'invoice auditing' protect against in a corporate relocation program? → Billing errors, duplicate charges, and services invoiced but not rendered by vendors
27. What is a 'hardship allowance' in international relocation? → Additional compensation for assignments to locations with difficult living conditions
28. What is the main objective of legal compliance in relocation? → To comply with legal & tax obligations
29. What is the function of a bill of lading? → A legal shipment contract
30. What is a 'look-see' visit in the context of employee counseling? → A pre-decision trip for the employee and family to evaluate the new location