CRP Employee Counseling and Support 2 — Questions and Answers
Question 1: When should a relocation counselor first contact a newly initiated transferee?
- After the moving truck is booked
- Within 24–48 hours of receiving the initiation (Correct answer)
- Once the home sale is complete
- At least 30 days after policy is issued
Correct answer: Within 24–48 hours of receiving the initiation
Early contact within 24–48 hours sets expectations, reduces anxiety, and prevents costly delays.
Question 2: Which tool is most commonly used to assess an employee's relocation needs and preferences?
- Credit report
- Needs assessment or intake questionnaire (Correct answer)
- Housing market analysis
- Payroll records
Correct answer: Needs assessment or intake questionnaire
A needs assessment or intake questionnaire gathers personal, financial, and logistical data to tailor benefits delivery.
Question 3: Dual-career counseling services are designed to help:
- Two employees transferring simultaneously to the same city
- The accompanying spouse/partner find employment in the destination city (Correct answer)
- Employees pursuing a second job after relocation
- Employers recruit at the destination
Correct answer: The accompanying spouse/partner find employment in the destination city
Dual-career or spousal assistance programs help the non-employee partner find work in the new location, reducing a key barrier to relocation acceptance.
Question 4: What is the purpose of a post-move follow-up call to a transferee?
- To collect outstanding invoices
- To confirm the employee is settling in and identify unresolved issues (Correct answer)
- To market additional services
- To update the employee's tax withholding
Correct answer: To confirm the employee is settling in and identify unresolved issues
Post-move follow-up ensures the employee feels supported and allows the counselor to resolve lingering problems before they escalate.
Question 5: Which communication style is most appropriate when counseling a high-anxiety transferee?
- Brief and highly technical
- Empathetic, clear, and proactively reassuring (Correct answer)
- Formal and limited to written correspondence only
- Casual and humor-based to lighten the mood
Correct answer: Empathetic, clear, and proactively reassuring
High-anxiety individuals respond best to empathetic, clear communication that anticipates questions and reassures them at each step.
Question 6: A transferee requests a benefit that falls outside the approved policy. The CRP should:
- Approve it to keep the employee happy
- Explain the policy limits and escalate exceptions through proper channels if warranted (Correct answer)
- Deny the request without explanation
- Refer the employee to HR without any guidance
Correct answer: Explain the policy limits and escalate exceptions through proper channels if warranted
CRPs must uphold policy while guiding employees through the exception process transparently and professionally.
CRP Employee Counseling and Support 2
When should a relocation counselor first contact a newly initiated transferee?