CRP Employee Counseling and Support 1 — Questions and Answers
Question 1: What is the primary goal of employee counseling during the relocation process?
- To reduce moving costs
- To help employees understand their benefits and reduce stress (Correct answer)
- To select moving vendors
- To negotiate lease terms
Correct answer: To help employees understand their benefits and reduce stress
Employee counseling helps transferees understand their relocation benefits and navigate the process with less anxiety.
Question 2: Which counseling approach is most effective when an employee's spouse is reluctant to relocate?
- Ignore the spouse's concerns and focus on the employee
- Include the spouse in counseling sessions to address family concerns (Correct answer)
- Offer a higher lump sum and end the conversation
- Defer the relocation indefinitely
Correct answer: Include the spouse in counseling sessions to address family concerns
Including the spouse or partner in counseling acknowledges family dynamics and improves the likelihood of a successful move.
Question 3: What term describes the emotional stages an employee typically experiences during relocation?
- Relocation fatigue cycle
- Transition curve (Correct answer)
- Transfer stress index
- Mobility adjustment scale
Correct answer: Transition curve
The transition curve (based on change-curve models) describes emotional highs and lows employees experience during relocation.
Question 4: A CRP counselor should document all employee interactions primarily to:
- Share notes with the employee's manager
- Maintain compliance and ensure continuity if the case is reassigned (Correct answer)
- Provide data for marketing purposes
- Justify billing hours
Correct answer: Maintain compliance and ensure continuity if the case is reassigned
Documentation ensures regulatory compliance and seamless service if the file is transferred to another consultant.
Question 5: Which factor most commonly causes a relocation to fail after the employee has moved?
- High moving costs
- Inadequate spouse/partner career support (Correct answer)
- Poor route planning by movers
- Late reimbursement checks
Correct answer: Inadequate spouse/partner career support
Spouse or partner career dissatisfaction is the leading cause of failed relocations and early returns.
Question 6: What is a 'look-see' visit in the context of employee counseling?
- A virtual tour of a property
- A pre-decision trip for the employee and family to evaluate the new location (Correct answer)
- An employer inspection of the new home
- A post-move follow-up call
Correct answer: A pre-decision trip for the employee and family to evaluate the new location
A look-see or preview trip gives the employee and family a chance to assess the destination before committing to the move.
CRP Employee Counseling and Support 1
What is the primary goal of employee counseling during the relocation process?