CRM Strategic Planning & Analysis 3

Question 1

A records manager must prioritize three strategic initiatives but has limited resources. Which tool is most appropriate for ranking these initiatives by impact and feasibility?

Accepted Answer

Prioritization matrix

Answer

A prioritization matrix scores and ranks initiatives against weighted criteria such as impact and feasibility to guide resource allocation decisions.

Question 2

In strategic planning, a 'gap analysis' for records management specifically compares:

Accepted Answer

Current program capabilities to desired future-state capabilities

Answer

Gap analysis identifies the difference between where the program is today and where it needs to be to meet strategic objectives.

Question 3

Which strategic planning horizon is typically associated with a long-range records management program plan?

Accepted Answer

3–5 years

Answer

Long-range or strategic plans typically span three to five years, balancing enough time for major change while remaining actionable.

Question 4

An organization's executive team asks the records manager to demonstrate program value using key performance indicators (KPIs). Which KPI directly reflects compliance effectiveness?

Accepted Answer

Percentage of records destroyed per approved retention schedule

Answer

Tracking what percentage of records are destroyed according to the approved schedule directly measures compliance with retention policy.

Question 5

Which strategic analysis method examines forces that shape competition and industry attractiveness relevant to a records management service provider?

Accepted Answer

Porter's Five Forces

Answer

Porter's Five Forces analyzes competitive rivalry, supplier power, buyer power, threat of substitutes, and barriers to entry in an industry.

(CRM) Certified Records Management Practice Test

(CRM) Certified Records Management Practice Test

CRM Strategic Planning & Analysis 3