CRM Financial Management & Budgeting

Question 1

What is budget variance analysis in CRM financial management?

Accepted Answer

Comparing actual spending against budgeted amounts to explain differences

Answer

Creating next year's budget

Answer

Counting cash

Answer

Reviewing expense reports

Question 2

What differentiates fixed from variable costs in CRM?

Accepted Answer

Fixed costs stay constant; variable costs change with volume

Answer

Fixed are always higher

Answer

Variable are optional

Answer

No difference

Question 3

What is cash flow management in CRM practice?

Accepted Answer

Optimizing the timing of money coming in and going out

Answer

Managing coins and currency

Answer

Investing everything in stocks

Answer

Only tracking income

Question 4

What is financial forecasting in CRM practice?

Accepted Answer

Predicting future conditions based on historical data and trends

Answer

Guaranteeing exact outcomes

Answer

Documenting past transactions only

Answer

Determining compensation

Question 5

What is an internal control in CRM financial management?

Accepted Answer

A process providing assurance about financial reporting reliability

Answer

A remote control device

Answer

Controlling employee behavior

Answer

Temperature control

Question 6

What does ROI measure in CRM financial analysis?

Accepted Answer

Gain or loss relative to the investment amount

Answer

Total organizational revenue

Answer

Employee headcount

Answer

Physical goods returns