CRM Strategic Planning & Analysis

Question 1

What are the five process groups in CRM project management?

Accepted Answer

Initiating, Planning, Executing, Monitoring & Controlling, Closing

Answer

Designing, Building, Testing, Deploying, Supporting

Answer

Hiring, Training, Working, Evaluating, Terminating

Answer

Researching, Proposing, Funding, Implementing, Reporting

Question 2

What is the critical path in CRM project scheduling?

Accepted Answer

The longest sequence of dependent tasks determining minimum duration

Answer

The shortest route to complete cheaply

Answer

The most expensive phase

Answer

Tasks that can be skipped

Question 3

What is scope creep in CRM project management?

Accepted Answer

Uncontrolled scope expansion without adjusting time, cost, or resources

Answer

Natural planned growth

Answer

Incremental feature addition technique

Answer

Reducing deliverables

Question 4

What is a work breakdown structure in CRM practice?

Accepted Answer

Hierarchical decomposition of deliverables into manageable work packages

Answer

Employee schedule report

Answer

Organizational reporting diagram

Answer

Team member roster

Question 5

What is the triple constraint in CRM project management?

Accepted Answer

The interdependent relationship between scope, time, and cost

Answer

Three mandatory approvals

Answer

Three required team members

Answer

Three completion phases

Question 6

What is a milestone in CRM project management?

Accepted Answer

A significant event marking progress at a key point in the timeline

Answer

A physical construction marker

Answer

A daily required task

Answer

An optional checkpoint