CRM Strategic Planning & Analysis 2

Question 1

When conducting a SWOT analysis for a records management program, which element addresses budget constraints and outdated technology?

Accepted Answer

Weaknesses

Answer

Weaknesses are internal negative factors such as budget limitations and outdated technology that hinder program effectiveness.

Question 2

A records manager is developing a five-year strategic plan. Which framework best aligns records management goals with the organization's overall mission?

Accepted Answer

Balanced Scorecard

Answer

The Balanced Scorecard links departmental goals to organizational mission across financial, customer, process, and learning perspectives.

Question 3

Which metric is most useful when demonstrating the ROI of a new electronic records management system to senior leadership?

Accepted Answer

Cost per document retrieval before and after implementation

Answer

Comparing cost per retrieval before and after implementation quantifies financial savings and directly supports ROI calculations.

Question 4

During environmental scanning, a records manager discovers that pending privacy legislation may require new data handling procedures. This finding belongs in which PEST category?

Accepted Answer

Political

Answer

Pending legislation is a political factor in PEST analysis because it stems from governmental regulatory activity.

Question 5

A records program's strategic goal is to 'reduce legal discovery costs by 20% within two years.' What type of goal statement is this?

Accepted Answer

SMART goal

Answer

This goal is Specific, Measurable, Achievable, Relevant, and Time-bound, making it a SMART goal.

(CRM) Certified Records Management Practice Test

(CRM) Certified Records Management Practice Test

CRM Strategic Planning & Analysis 2