CRM Stakeholder Communication 2

Question 1

A records manager needs to communicate a new retention policy to executives who have limited time. Which format is most appropriate?

Accepted Answer

A one-page executive summary with key impact points

Answer

Executives prefer concise summaries highlighting business impact rather than detailed technical documents.

Question 2

Which stakeholder group typically requires the most technical detail when communicating about records management system changes?

Accepted Answer

IT staff responsible for implementation

Answer

IT staff need technical specifications to implement system changes correctly and safely.

Question 3

A records manager discovers that a department has been non-compliant with retention schedules for two years. How should this be communicated to the department head?

Accepted Answer

Schedule a private meeting, present findings, and propose corrective action

Answer

Private, solution-focused communication preserves relationships and enables corrective action without unnecessary escalation.

Question 4

What is a 'RACI matrix' used for in records management stakeholder communication?

Accepted Answer

Clarifying roles as Responsible, Accountable, Consulted, and Informed

Answer

A RACI matrix defines who is Responsible, Accountable, Consulted, and Informed for each records management activity.

Question 5

During a records audit, an employee becomes defensive about their filing practices. What communication technique is most effective?

Accepted Answer

Use active listening and reframe the conversation around shared goals

Answer

Active listening and focusing on shared compliance goals reduces defensiveness and encourages cooperation.

(CRM) Certified Records Management Practice Test

(CRM) Certified Records Management Practice Test

CRM Stakeholder Communication 2