CritiCall Dispatcher Test CritiCall Memory Recall 2 — Questions and Answers
Question 1: A dispatcher handled a call at 0930 hrs with the following details: caller John Smith, DOB 04/12/1985, reporting a theft at 710 River Road, case number 2026-04471. At 1100 hrs, the same caller calls back. Which detail most quickly identifies the prior call?
- The caller's date of birth
- The case number 2026-04471 (Correct answer)
- The time of the original call
- The caller's address
Correct answer: The case number 2026-04471
Case numbers are assigned specifically to link all information to one incident, making them the fastest reference for locating a prior call.
Question 2: An officer radios: 'Dispatch, I'm en route to 88 Cedar Lane for a welfare check. Entered at 1012.' Later the officer requests backup at 1027. How long was the officer on scene before requesting backup?
- 10 minutes
- 15 minutes (Correct answer)
- 17 minutes
- 27 minutes
Correct answer: 15 minutes
From 1012 to 1027 is 15 minutes—the officer was on scene for 15 minutes before requesting backup.
Question 3: During a shift briefing, the sergeant states: 'We have a noise complaint moratorium in effect for the Lakeview area between 2200 and 0600. Non-emergency noise calls should be logged but not dispatched during those hours.' A noise call from Lakeview comes in at 2315. What should the dispatcher do?
- Dispatch a unit immediately—noise complaints are always dispatched
- Log the call but hold dispatch until 0600 per the moratorium policy (Correct answer)
- Dismiss the call entirely since no dispatch is needed
- Ask the caller to call back during business hours
Correct answer: Log the call but hold dispatch until 0600 per the moratorium policy
The moratorium policy requires logging non-emergency noise calls in Lakeview but holding dispatch until 0600, which applies at 2315.
Question 4: A dispatcher processes five calls in one hour. At shift end, a supervisor asks how many involved juveniles. The dispatcher recalls: Call 1—domestic, adults only; Call 2—traffic stop, adult driver; Call 3—disturbance at a school, two juvenile students; Call 4—medical, elderly patient; Call 5—theft, juvenile suspect. How many calls involved juveniles?
- 1
- 2 (Correct answer)
- 3
- 4
Correct answer: 2
Call 3 (juvenile students) and Call 5 (juvenile suspect) both involved juveniles, totaling 2 calls.
Question 5: An officer advises: 'I'm 10-6 at 1300 Oak Ave, may be a while.' Twenty minutes later, an urgent call comes in for that officer's beat. What should the dispatcher do?
- Wait—the officer said they may be a while, so do not disturb
- Broadcast the call on the radio to see if any unit can take it (Correct answer)
- Assign the call to the 10-6 officer anyway since it's their beat
- Hold the call until the officer clears
Correct answer: Broadcast the call on the radio to see if any unit can take it
When a unit is busy (10-6), urgent calls for their beat should be broadcast so another available unit can respond promptly.
Question 6: A caller gives the following description of a burglar: 'White male, short brown hair, about 5'9", wearing a gray hoodie, dark pants, carrying a black backpack, ran east on Birch Street.' A unit asks for the clothing description only. What should the dispatcher broadcast?
- Gray hoodie, dark pants, black backpack (Correct answer)
- White male, 5'9", short brown hair
- East on Birch Street
- White male, gray hoodie, eastbound Birch
Correct answer: Gray hoodie, dark pants, black backpack
The unit specifically asked for the clothing description, so the dispatcher should relay only clothing details: gray hoodie, dark pants, black backpack.
CritiCall Dispatcher Test CritiCall Memory Recall 2
A dispatcher handled a call at 0930 hrs with the following details: caller John Smith, DOB 04/12/1985, reporting a theft at 710 River Road, case number 2026-04471.
At 1100 hrs, the same caller calls back.
Which detail most quickly identifies the prior call?