CPT Evaluation & Feedback in Training Programs 3

Question 1

Which instrument is most appropriate for measuring attitudinal changes after diversity training?

Accepted Answer

Likert-scale survey

Answer

Likert-scale surveys effectively capture shifts in attitudes and perceptions, which are the primary outcomes of attitudinal training.

Question 2

ROI in training is calculated as:

Accepted Answer

(Benefits − Costs) / Costs × 100

Answer

ROI = (Net Benefits / Costs) × 100, where net benefits equal total benefits minus total program costs.

Question 3

A manager provides feedback by only commenting on what a new employee did wrong during a task. This approach is MOST likely to cause:

Accepted Answer

Reduced confidence and avoidance behavior

Answer

Exclusively negative feedback erodes self-efficacy and can lead learners to avoid challenges rather than develop skills.

Question 4

What is the primary purpose of a control group in training evaluation?

Accepted Answer

To provide a comparison baseline unaffected by the training intervention

Answer

A control group that does not receive training allows evaluators to isolate the effect of the training on outcomes.

Question 5

Which evaluation design provides the strongest evidence that training caused a change in performance?

Accepted Answer

Randomized controlled experiment with pre/post tests

Answer

A randomized controlled experiment with pre- and post-tests controls for confounding variables and provides the highest level of causal evidence.

(CPT) Certified Professional Trainer Practice Test