CPT CPT Organizational Development & Change Management 1 — Questions and Answers
Question 1: In organizational development, what is the primary purpose of a change readiness assessment?
- To evaluate employee performance ratings
- To determine how prepared an organization is to successfully implement a change (Correct answer)
- To identify underperforming managers
- To design new compensation structures
Correct answer: To determine how prepared an organization is to successfully implement a change
A change readiness assessment gauges an organization's preparedness—including culture, resources, and leadership support—to implement change successfully.
Question 2: Which Kotter change model step involves creating short-term wins to build momentum for a change initiative?
- Step 1 – Create urgency
- Step 6 – Generate short-term wins (Correct answer)
- Step 3 – Form a guiding coalition
- Step 8 – Anchor changes in culture
Correct answer: Step 6 – Generate short-term wins
Kotter's Step 6 focuses on generating and celebrating short-term wins to sustain momentum and demonstrate that change efforts are working.
Question 3: A trainer supporting an organizational change initiative should FIRST address which employee concern?
- Future promotion opportunities
- The 'what's in it for me?' (WIIFM) question (Correct answer)
- Office layout preferences
- Technology brand preferences
Correct answer: The 'what's in it for me?' (WIIFM) question
Addressing WIIFM (What's In It For Me) first helps employees understand personal benefits, reducing resistance to change.
Question 4: Which organizational development intervention is specifically designed to improve team effectiveness and interpersonal dynamics?
- Job enrichment
- Team building (Correct answer)
- Succession planning
- Benchmarking
Correct answer: Team building
Team building interventions are designed specifically to improve group cohesion, communication, and interpersonal effectiveness.
Question 5: What does the ADKAR change management model's 'K' component represent?
- Kindness
- Knowledge of how to change (Correct answer)
- Key performance indicators
- Knowledge transfer cost
Correct answer: Knowledge of how to change
In ADKAR, 'K' stands for Knowledge—having the information and training needed to know how to implement the change.
Question 6: Which training delivery approach BEST supports employees who are resistant to an organizational change?
- Mandatory e-learning with no interaction
- Instructor-led sessions that allow open dialogue and address concerns (Correct answer)
- Automated notifications about the change only
- One-page policy handouts
Correct answer: Instructor-led sessions that allow open dialogue and address concerns
Instructor-led sessions with open dialogue allow trainers to address concerns and resistance directly, which is essential for change adoption.
CPT CPT Organizational Development & Change Management 1
In organizational development, what is the primary purpose of a change readiness assessment?