CPT Evaluation & Feedback in Training Programs 3 — Questions and Answers
Question 1: Which instrument is most appropriate for measuring attitudinal changes after diversity training?
- Skills demonstration checklist
- Likert-scale survey (Correct answer)
- Multiple-choice knowledge test
- Financial ROI calculation
Correct answer: Likert-scale survey
Likert-scale surveys effectively capture shifts in attitudes and perceptions, which are the primary outcomes of attitudinal training.
Question 2: ROI in training is calculated as:
- (Benefits − Costs) / Costs × 100 (Correct answer)
- Costs / Benefits × 100
- Benefits × Costs / 100
- (Costs − Benefits) / Benefits × 100
Correct answer: (Benefits − Costs) / Costs × 100
ROI = (Net Benefits / Costs) × 100, where net benefits equal total benefits minus total program costs.
Question 3: A manager provides feedback by only commenting on what a new employee did wrong during a task. This approach is MOST likely to cause:
- Increased motivation and engagement
- Improved self-efficacy and risk-taking
- Reduced confidence and avoidance behavior (Correct answer)
- Faster skill acquisition
Correct answer: Reduced confidence and avoidance behavior
Exclusively negative feedback erodes self-efficacy and can lead learners to avoid challenges rather than develop skills.
Question 4: What is the primary purpose of a control group in training evaluation?
- To receive additional training sessions
- To provide a comparison baseline unaffected by the training intervention (Correct answer)
- To evaluate trainer performance
- To complete Level 1 reaction surveys
Correct answer: To provide a comparison baseline unaffected by the training intervention
A control group that does not receive training allows evaluators to isolate the effect of the training on outcomes.
Question 5: Which evaluation design provides the strongest evidence that training caused a change in performance?
- Post-test only design
- Pre-test/post-test without control group
- Randomized controlled experiment with pre/post tests (Correct answer)
- Anecdotal manager reports
Correct answer: Randomized controlled experiment with pre/post tests
A randomized controlled experiment with pre- and post-tests controls for confounding variables and provides the highest level of causal evidence.
Question 6: A trainer gives vague feedback such as 'Good job today.' What is the main limitation of this feedback?
- It is too negative
- It lacks specificity and does not guide future behavior (Correct answer)
- It focuses too much on skills
- It violates confidentiality
Correct answer: It lacks specificity and does not guide future behavior
Non-specific praise does not help learners understand what to repeat or how to improve.
Question 7: Which level of Bloom's Taxonomy is being assessed when a learner is asked to judge the validity of a training approach?
- Knowledge
- Comprehension
- Application
- Evaluation (Correct answer)
Correct answer: Evaluation
Judging validity requires critical analysis and is classified at the Evaluation (highest) level of Bloom's Taxonomy.
CPT Evaluation & Feedback in Training Programs 3
Which instrument is most appropriate for measuring attitudinal changes after diversity training?