CPT Performance Consulting & ROI Measurement

Question 1

What is the primary goal of performance consulting in a training context?

Accepted Answer

To identify root causes of performance gaps before recommending solutions

Answer

To design eLearning modules for employees

Answer

To create competency frameworks for all roles

Answer

To schedule and coordinate training sessions

Question 2

Which model is most commonly associated with calculating training Return on Investment (ROI)?

Accepted Answer

Phillips ROI Methodology

Answer

ADDIE Model

Answer

Kirkpatrick Model

Answer

Bloom's Taxonomy

Question 3

In the Phillips ROI process, what must be done before calculating ROI?

Accepted Answer

Isolate the effects of training from other variables

Answer

Identify the training vendor

Answer

Survey all participants post-training

Answer

Develop a new training curriculum

Question 4

A performance consultant discovers that employees already know how to do their job correctly but choose not to. This is BEST described as a:

Accepted Answer

Motivation or consequence gap

Answer

Knowledge gap

Answer

Skill gap

Answer

Training design flaw

Question 5

Which of the following is a non-training solution a performance consultant might recommend?

Accepted Answer

Redesigning the incentive and rewards structure

Answer

A two-day instructor-led workshop

Answer

Building a new eLearning course library

Answer

Conducting a training needs assessment survey

Question 6

When converting training benefits to monetary value in an ROI study, which approach involves asking managers to estimate the value of a performance improvement?

Accepted Answer

Expert estimation

Answer

Historical data analysis

Answer

Control group comparison

Answer

Participant self-report

Question 7

The formula for calculating training ROI is:

Accepted Answer

(Net Benefits / Training Costs) x 100

Answer

(Gross Revenue - Training Costs) / Number of Trainees

Answer

(Training Costs / Net Benefits) x 100

Answer

(Participant Satisfaction Score / 5) x 100