CPSM CSPM Communication, Stakeholder & Team Management 2

Question 1

A project manager notices that a key stakeholder consistently misses status meetings. What is the BEST first step?

Accepted Answer

Analyze the stakeholder's preferred communication style and adjust accordingly

Answer

Understanding and adapting to a stakeholder's communication preferences improves engagement before escalating.

Question 2

Which conflict resolution technique is MOST appropriate when the issue is minor and preserving the relationship is the priority?

Accepted Answer

Smoothing/accommodating

Answer

Smoothing minimizes tension and preserves relationships when the conflict issue has low long-term impact.

Question 3

A software project team is distributed across three time zones. Which communication strategy BEST supports team cohesion?

Accepted Answer

Establish overlapping core hours and use asynchronous tools for non-urgent items

Answer

Overlapping core hours plus asynchronous tools balance real-time collaboration with flexibility across time zones.

Question 4

What does a RACI matrix primarily help a project manager communicate?

Accepted Answer

Roles and responsibilities for project tasks and decisions

Answer

A RACI matrix clarifies who is Responsible, Accountable, Consulted, and Informed for each deliverable or decision.

Question 5

During sprint retrospectives, a team member repeatedly blames others for failures. The PM should FIRST:

Accepted Answer

Address the behavior privately and coach toward constructive feedback

Answer

Private coaching addresses disruptive behavior while preserving team psychological safety and retrospective effectiveness.

(CPSM) Certified Software Project Manager Practice Test