CPSM CSPM Communication, Stakeholder & Team Management 2

Question 1

A project manager notices that a key stakeholder consistently misses status meetings. What is the BEST first step?

Accepted Answer

Analyze the stakeholder's preferred communication style and adjust accordingly

Answer

Escalate to the stakeholder's manager immediately

Answer

Remove them from the distribution list to save effort

Answer

Send daily email reminders to pressure attendance

Question 2

Which conflict resolution technique is MOST appropriate when the issue is minor and preserving the relationship is the priority?

Accepted Answer

Smoothing/accommodating

Answer

Confronting/problem-solving

Answer

Forcing

Answer

Withdrawing

Question 3

A software project team is distributed across three time zones. Which communication strategy BEST supports team cohesion?

Accepted Answer

Establish overlapping core hours and use asynchronous tools for non-urgent items

Answer

Require all team members to work the same core hours regardless of location

Answer

Limit communication to weekly written status reports

Answer

Assign a liaison in each time zone who filters all communication

Question 4

What does a RACI matrix primarily help a project manager communicate?

Accepted Answer

Roles and responsibilities for project tasks and decisions

Answer

Project schedule milestones and dependencies

Answer

Risk probability and impact ratings

Answer

Resource cost and allocation per sprint

Question 5

During sprint retrospectives, a team member repeatedly blames others for failures. The PM should FIRST:

Accepted Answer

Address the behavior privately and coach toward constructive feedback

Answer

Exclude the team member from future retrospectives

Answer

Ignore it to avoid conflict in the team

Answer

Reassign the team member to a different project

Question 6

Which stakeholder analysis technique maps stakeholders by their level of interest and level of power?

Accepted Answer

Power/Interest grid

Answer

SWOT analysis

Answer

Risk register

Answer

Stakeholder engagement matrix

Question 7

A project manager is drafting a communications plan. Which element is MOST critical to include?

Accepted Answer

The frequency, format, and audience for each type of communication

Answer

A list of all project risks and mitigations

Answer

The project budget breakdown by phase

Answer

Names of all team members and their salaries