CPM Organizational Change Management 3

Question 1

A city department is merging with another agency. Which change management risk is most likely to emerge from a culture clash between the two units?

Accepted Answer

Unproductive conflicts and reduced collaboration

Answer

Culture clashes between merging units create interpersonal conflicts, competing norms, and reduced cooperation that undermine integration goals and performance.

Question 2

The term 'change fatigue' in a public organization refers to:

Accepted Answer

Employee resistance caused by repeated, poorly managed change initiatives

Answer

Change fatigue occurs when employees are subjected to too many changes in rapid succession, leading to disengagement, cynicism, and reduced capacity to adopt further changes.

Question 3

When applying force field analysis to a change initiative, driving forces and restraining forces are used to:

Accepted Answer

Identify and balance factors for and against the change

Answer

Lewin's force field analysis maps forces that push toward change (driving) against forces that resist it (restraining) to develop strategies for strengthening drivers or reducing barriers.

Question 4

Which metric best indicates that a change initiative in a public agency has been successfully institutionalized?

Accepted Answer

New behaviors are sustained without manager prompting six months post-implementation

Answer

True institutionalization is evidenced by sustained behavioral change in daily operations without external reinforcement, indicating the new way has become 'the way we work here.'

Question 5

A public sector manager is planning a large technology migration. Applying change management principles, which action should occur FIRST?

Accepted Answer

Assess impact on roles, workflows, and stakeholders

Answer

An impact assessment must precede procurement, training, or piloting because it identifies who is affected, how, and what support will be needed — informing all subsequent planning.

(CPM) Certified Public Manager Practice Test

(CPM) Certified Public Manager Practice Test

CPM Organizational Change Management 3