CPM Organizational Change Management 3

Question 1

A city department is merging with another agency. Which change management risk is most likely to emerge from a culture clash between the two units?

Accepted Answer

Unproductive conflicts and reduced collaboration

Answer

Increased procurement costs

Answer

Loss of federal grant eligibility

Answer

Decreased technology infrastructure capacity

Question 2

The term 'change fatigue' in a public organization refers to:

Accepted Answer

Employee resistance caused by repeated, poorly managed change initiatives

Answer

Physical exhaustion caused by mandatory overtime during transitions

Answer

The budget strain caused by multiple simultaneous transformation projects

Answer

A legal term for excessive agency reorganizations

Question 3

When applying force field analysis to a change initiative, driving forces and restraining forces are used to:

Accepted Answer

Identify and balance factors for and against the change

Answer

Calculate the financial ROI of implementing the change

Answer

Determine which employees support or oppose the change

Answer

Schedule phased implementation timelines

Question 4

Which metric best indicates that a change initiative in a public agency has been successfully institutionalized?

Accepted Answer

New behaviors are sustained without manager prompting six months post-implementation

Answer

The change was completed on time and under budget

Answer

All employees received training on the new procedures

Answer

Senior leadership issued a formal policy memorandum endorsing the change

Question 5

A public sector manager is planning a large technology migration. Applying change management principles, which action should occur FIRST?

Accepted Answer

Assess impact on roles, workflows, and stakeholders

Answer

Procure the new technology platform

Answer

Train all employees on the new system

Answer

Launch pilot teams to test the migration

Question 6

Which of the following best illustrates 'participatory change management' in a government context?

Accepted Answer

Frontline employees are involved in designing new workflows during reorganization

Answer

A manager announces the change and allows employees 30 days to comply

Answer

An external consultant delivers a change plan without internal stakeholder input

Answer

Leadership mandates training attendance but not behavioral change

Question 7

According to best practices in public sector change management, which factor most frequently determines the long-term success or failure of a change initiative?

Accepted Answer

Sustained visible commitment from senior leadership throughout the effort

Answer

The size of the change management budget allocated

Answer

The number of training sessions provided to employees

Answer

The speed at which the change was implemented