CPM Organizational Change Management

Question 1

Which change management model describes organizational change as a three-phase process of 'unfreezing,' 'changing,' and 'refreezing'?

Accepted Answer

Lewin's Change Model

Answer

Kotter's 8-Step Model

Answer

ADKAR Model

Answer

McKinsey 7-S Framework

Question 2

In the ADKAR change management model, what does the letter 'K' represent?

Accepted Answer

Knowledge of how to change

Answer

Key stakeholder engagement

Answer

Knowledge transfer protocols

Answer

Keeping momentum

Question 3

A public manager is implementing a new case management system. Employees are resisting due to fear of job loss. Which strategy best addresses this resistance?

Accepted Answer

Communicate how the change will improve workflows and clarify job security

Answer

Mandate use of the new system with disciplinary consequences

Answer

Delay implementation until resistance disappears

Answer

Replace resistant employees with new hires

Question 4

Which of the following best describes a 'change champion' in a government organization?

Accepted Answer

A frontline employee or manager who advocates for and supports the change

Answer

An external consultant hired to oversee the change

Answer

The senior executive who approved the change initiative

Answer

The IT department lead responsible for technical implementation

Question 5

Kotter's 8-Step Model for leading change begins with which foundational step?

Accepted Answer

Establishing a sense of urgency

Answer

Building a guiding coalition

Answer

Creating a vision for change

Answer

Communicating the change vision

Question 6

A public agency undergoes a reorganization. According to change management best practices, what is a critical role of middle managers during this process?

Accepted Answer

Translating strategic direction into actionable team-level guidance

Answer

Shielding employees from all information about the change

Answer

Making final decisions on which changes will be implemented

Answer

Focusing solely on maintaining current performance metrics

Question 7

Which term describes the emotional and psychological stages individuals experience when confronted with significant organizational change, often modeled after grief stages?

Accepted Answer

The change curve

Answer

Organizational inertia

Answer

Resistance mapping

Answer

Transition saturation