Organizational Change Management Flashcards
7 cards from real CPM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Organizational Change Management flashcards as text
Which change management model describes organizational change as a three-phase process of 'unfreezing,' 'changing,' and 'refreezing'?
Answer: Lewin's Change Model
Kurt Lewin's Change Model uses the metaphor of unfreezing existing behaviors, implementing change, and refreezing new behaviors as the standard approach.
In the ADKAR change management model, what does the letter 'K' represent?
Answer: Knowledge of how to change
In ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement), 'K' stands for Knowledge of how to change, including understanding of the skills and behaviors required.
A public manager is implementing a new case management system. Employees are resisting due to fear of job loss. Which strategy best addresses this resistance?
Answer: Communicate how the change will improve workflows and clarify job security
Transparent communication addressing the root cause of resistance — fear and uncertainty — is the most effective strategy for overcoming change resistance.
Which of the following best describes a 'change champion' in a government organization?
Answer: A frontline employee or manager who advocates for and supports the change
Change champions are internal advocates, often frontline employees or middle managers, who build peer support and model new behaviors during a transition.
Kotter's 8-Step Model for leading change begins with which foundational step?
Answer: Establishing a sense of urgency
Kotter's model starts with establishing a sense of urgency, because without it, people lack the motivation to leave their comfort zones and engage with change.
A public agency undergoes a reorganization. According to change management best practices, what is a critical role of middle managers during this process?
Answer: Translating strategic direction into actionable team-level guidance
Middle managers serve as the critical link between senior leadership's strategic vision and frontline implementation, translating broad directives into specific team actions.
Which term describes the emotional and psychological stages individuals experience when confronted with significant organizational change, often modeled after grief stages?
Answer: The change curve
The 'change curve,' based on Kübler-Ross's grief model, describes how individuals typically move through shock, denial, frustration, depression, experiment, decision, and integration during change.