CPHQ Performance and Process Improvement 3

Question 1

A hospital's readmission rate is 18%, and the national benchmark is 12%. After implementing a discharge coaching program, the rate drops to 14%. This improvement is BEST described as:

Accepted Answer

Closing the performance gap

Answer

Closing the performance gap refers to reducing the difference between current performance and the benchmark, even if the benchmark has not yet been fully reached.

Question 2

Which component of the Institute for Healthcare Improvement (IHI) Model for Improvement asks teams to identify what change they will make?

Accepted Answer

What change can we make that will result in improvement?

Answer

The IHI Model for Improvement's third fundamental question focuses on identifying specific changes that are likely to lead to improvement.

Question 3

In Lean methodology, a 'value stream map' is used to:

Accepted Answer

Visualize all steps in a process and identify non-value-added activities

Answer

A value stream map depicts every step in a process flow, distinguishing value-added from non-value-added (waste) activities to target improvement opportunities.

Question 4

A quality team discovers that a medication error reporting process has a defect rate of 3.4 per million opportunities. This performance level corresponds to:

Accepted Answer

Six Sigma

Answer

Six Sigma performance is defined as 3.4 defects per million opportunities, representing near-perfect process capability.

Question 5

A fishbone (Ishikawa) diagram is PRIMARILY used to:

Accepted Answer

Identify and categorize potential causes of a problem

Answer

A fishbone diagram organizes potential causes of a problem into categories (e.g., people, process, equipment) to facilitate comprehensive root cause analysis.

CPHQ - Certified Professional in Healthcare Quality Practice Test

CPHQ - Certified Professional in Healthcare Quality Practice Test

CPHQ Performance and Process Improvement 3