CPHQ Assessment 5

Question 1

When assessing an organization's readiness for change, the ADKAR model evaluates which set of elements?

Accepted Answer

Awareness, Desire, Knowledge, Ability, Reinforcement

Answer

The ADKAR change readiness model assesses five building blocks: Awareness of need, Desire to participate, Knowledge of how to change, Ability to implement, and Reinforcement to sustain.

Question 2

A hospital uses CMS core measures to assess quality. These measures are BEST categorized as:

Accepted Answer

Externally mandated standardized performance measures

Answer

CMS core measures are externally mandated standardized measures required for hospital participation in Medicare and Medicaid reimbursement programs.

Question 3

During a qualitative assessment using focus groups, which technique BEST reduces moderator bias?

Accepted Answer

Using a skilled neutral facilitator with a structured discussion guide

Answer

A trained neutral facilitator using a pre-tested structured guide standardizes the focus group process and minimizes the moderator's influence on participant responses.

Question 4

An organization assesses its infection control program using incidence density rates. Incidence density is BEST defined as:

Accepted Answer

Number of new infections per patient-days at risk

Answer

Incidence density (rate) accounts for variable exposure time by expressing new infections per unit of patient-time at risk, such as infections per 1,000 patient-days.

Question 5

A quality team assesses whether a process is statistically stable over time. Which tool is MOST appropriate?

Accepted Answer

Control chart (Shewhart chart)

Answer

Control charts use statistical control limits to determine whether process variation is due to common cause (stable) or special cause (unstable) variation over time.

CPHQ - Certified Professional in Healthcare Quality Practice Test

CPHQ - Certified Professional in Healthcare Quality Practice Test

CPHQ Assessment 5