CPC Project Quality Management 2

Question 1

A fishbone (Ishikawa) diagram is primarily used to:

Accepted Answer

Identify root causes of a defect or problem

Answer

Fishbone diagrams visually map cause-and-effect relationships to uncover root causes of quality issues.

Question 2

Which document formally specifies the acceptance criteria that deliverables must meet?

Accepted Answer

Project scope statement

Answer

The project scope statement defines deliverables and the acceptance criteria used to evaluate them.

Question 3

Cost of quality (COQ) includes which two broad categories?

Accepted Answer

Cost of conformance and cost of non-conformance

Answer

COQ categorizes spending into conformance (doing things right) and non-conformance (fixing failures).

Question 4

A control chart is used in quality management to:

Accepted Answer

Monitor process performance over time and detect when it goes out of control

Answer

Control charts plot data points against upper and lower control limits to detect process instability.

Question 5

Quality audits are typically conducted to:

Accepted Answer

Confirm compliance with quality policies and identify process improvements

Answer

Quality audits are structured reviews that confirm processes are being followed and surface improvement opportunities.

CPC - Certified Project Coordinator Practice Test