CPC Project Quality Management 1 — Questions and Answers
Question 1: What is the primary purpose of a quality management plan in a project?
- To document how quality will be defined, measured, and controlled throughout the project (Correct answer)
- To assign blame when deliverables fail inspection
- To replace the project scope statement
- To track team attendance
Correct answer: To document how quality will be defined, measured, and controlled throughout the project
A quality management plan outlines standards, roles, and processes to ensure deliverables meet requirements.
Question 2: Which quality concept focuses on preventing defects rather than inspecting for them after the fact?
- Quality assurance (Correct answer)
- Quality control
- Gold plating
- Benchmarking
Correct answer: Quality assurance
Quality assurance is a proactive process designed to prevent defects by improving project processes.
Question 3: A project coordinator reviews completed deliverables against acceptance criteria before presenting them to the client. This is an example of:
- Quality control (Correct answer)
- Quality assurance
- Scope creep
- Risk monitoring
Correct answer: Quality control
Quality control involves inspecting specific deliverables to verify they meet defined standards.
Question 4: The 80/20 rule applied to quality states that:
- 80% of defects come from 20% of causes (Correct answer)
- 80% of the budget covers 20% of features
- 80% of team effort produces 20% of results
- 20% of clients cause 80% of scope changes
Correct answer: 80% of defects come from 20% of causes
Pareto analysis (80/20 rule) helps teams prioritize the vital few causes responsible for most defects.
Question 5: Which tool displays the frequency of defect categories in descending order to identify the most significant issues?
- Pareto chart (Correct answer)
- Scatter diagram
- Control chart
- Fishbone diagram
Correct answer: Pareto chart
A Pareto chart ranks defect types by frequency, making the most impactful problems visually obvious.
Question 6: "Gold plating" in project management refers to:
- Adding features beyond what the client requested without approval (Correct answer)
- Exceeding quality standards on a critical deliverable
- Applying expensive materials to meet requirements
- Documenting every quality check performed
Correct answer: Adding features beyond what the client requested without approval
Gold plating means adding unrequested extras, which wastes resources and may not align with stakeholder needs.
CPC Project Quality Management 1
What is the primary purpose of a quality management plan in a project?