CPA CPA Emergency Response and Incident Management

Question 1

What is the first priority when a vehicle fire is discovered in a parking structure?

Accepted Answer

Immediately evacuate the area, activate the fire alarm, and call 911

Answer

Life safety is always the first priority — evacuation and emergency services must be activated before any other action.

Question 2

If a customer reports their vehicle was damaged while in the facility's care, what should the attendant do first?

Accepted Answer

Remain calm, listen to the customer, document the damage with photographs, and notify a supervisor

Answer

Proper documentation and supervisor notification ensure the incident is handled through official channels and protects all parties.

Question 3

What information must be collected in a parking facility incident report?

Accepted Answer

Date, time, location, parties involved, description of incident, witness names, and attendant signature

Answer

A complete incident report with all relevant details creates the legal and operational record needed for insurance and liability resolution.

Question 4

A customer collapses in the parking facility lobby. What is the correct immediate response?

Accepted Answer

Call 911, provide basic first aid if trained, and stay with the person until emergency services arrive

Answer

Calling 911 and staying with an incapacitated person until help arrives is the required response under duty-of-care standards.

Question 5

What is the standard protocol when a customer claims a valuable item is missing from their vehicle?

Accepted Answer

Document the claim immediately, secure the vehicle, review any available camera footage, and notify management

Answer

Thorough documentation and securing the vehicle preserves evidence and is essential for a proper theft investigation.

CPA - Certified Parking Attendants Practice Test