Community Management Introduction To Community Management 3

Question 1

Two long-time members get into a heated argument in a public thread. What is the recommended first action?

Accepted Answer

Step in calmly to de-escalate and remind them of the guidelines

Answer

Calm, neutral de-escalation protects the space while respecting both members.

Question 2

What is a 'community of practice'?

Accepted Answer

A group of people who share a profession or interest and learn together

Answer

Communities of practice unite people around a shared craft or interest to learn collectively.

Question 3

Which approach best encourages quiet members (lurkers) to participate?

Accepted Answer

Ask low-pressure questions and create easy entry points like polls

Answer

Low-barrier prompts like polls invite participation without pressure.

Question 4

What does 'onboarding' mean in community management?

Accepted Answer

Guiding new members so they understand and engage with the community

Answer

Onboarding helps newcomers learn norms and start participating successfully.

Question 5

A member shares helpful content regularly and others rely on them. How should a manager treat such a member?

Accepted Answer

Recognize and nurture them as a potential community advocate

Answer

Recognizing super-contributors strengthens the community and can develop advocates or moderators.

Community Management Practice Test