Community Management Crisis Management in Communities

Question 1

What is a 'community crisis' in the context of online communities?

Accepted Answer

A situation where conflict, misinformation, or negative events significantly disrupt community trust or safety

Answer

A technical server outage

Answer

A drop in post frequency

Answer

A disagreement between two moderators

Question 2

What is the first priority when a crisis erupts in an online community?

Accepted Answer

Acknowledge the situation and communicate clearly and quickly with members

Answer

Post a humorous response to defuse tension

Answer

Delete all related posts

Answer

Ignore it and wait for it to pass

Question 3

What is a 'dark post' strategy in community crisis communication?

Accepted Answer

Targeted communication sent only to affected members to address issues privately

Answer

Posting only at night to avoid attention

Answer

Deleting all public content related to the crisis

Answer

Using anonymous accounts to respond

Question 4

Which approach is recommended when handling misinformation spreading within a community?

Accepted Answer

Address it directly with accurate information from a credible source

Answer

Ban all members sharing the content

Answer

Close the community temporarily

Answer

Redirect all conversation to another platform

Question 5

Why should community managers avoid responding in anger during a crisis?

Accepted Answer

Emotional responses can escalate conflict and damage the brand's credibility

Answer

It violates platform terms of service

Answer

Automated tools will block angry responses

Answer

It reduces post visibility

Question 6

What is a 'crisis communication plan' in community management?

Accepted Answer

A pre-prepared strategy for responding to community crises, including roles, messaging, and escalation paths

Answer

A plan for managing technical outages

Answer

A member feedback survey

Answer

A content moderation policy