Community Management Crisis Management in Communities 2

Question 1

What is 'reputation management' in the context of an online community?

Accepted Answer

Actively monitoring and shaping how the community and its brand are perceived publicly

Answer

Reputation management involves monitoring public perception and taking actions to address negative narratives and reinforce positive ones.

Question 2

When a well-known member is caught violating community rules, what is the best approach?

Accepted Answer

Apply the same moderation standards as with any other member, transparently

Answer

Applying consistent standards regardless of a member's status maintains trust and demonstrates the community's values.

Question 3

What is 'doxxing' and why is it a community crisis issue?

Accepted Answer

The malicious act of publicly sharing someone's private personal information

Answer

Doxxing endangers members' safety and trust in the community, requiring immediate action to remove the content and protect the victim.

Question 4

What role does empathy play in crisis management for communities?

Accepted Answer

It helps community managers understand member concerns and respond in ways that rebuild trust

Answer

Empathetic responses during a crisis show members their feelings are heard, which is essential for rebuilding trust and de-escalating tension.

Question 5

What is a 'post-mortem' in community crisis management?

Accepted Answer

A structured review conducted after a crisis to understand what happened and how to improve future responses

Answer

A post-mortem identifies what worked, what failed, and what process improvements can prevent or better manage future crises.

Community Management Practice Test