Communication Skills Communication Skills 5

Question 1

When a speaker uses fillers like 'um' and 'uh' excessively, it primarily signals:

Accepted Answer

Nervousness or lack of preparation

Answer

Excessive filler words often signal nervousness or insufficient preparation and can undermine the speaker's credibility.

Question 2

What is the recommended approach for delivering criticism using the 'sandwich' method?

Accepted Answer

Start with a positive comment, deliver the criticism, then end with encouragement

Answer

The sandwich method cushions critical feedback between positive statements, making it easier for the recipient to hear and accept.

Question 3

In negotiations, 'BATNA' stands for:

Accepted Answer

Best Alternative To a Negotiated Agreement

Answer

BATNA is your best course of action if negotiations fail; knowing it strengthens your position at the table.

Question 4

Which listening type involves focusing on evaluating and judging the speaker's message?

Accepted Answer

Critical listening

Answer

Critical listening involves analyzing and evaluating the content of a message for logic, accuracy, and validity.

Question 5

When a manager uses jargon that employees don't understand, this is an example of which communication barrier?

Accepted Answer

Semantic barrier

Answer

Semantic barriers arise from differences in the meaning of words or technical jargon that the receiver does not understand.

Communication Skills Practice Test