Communication Skills Communication Skills 3

Question 1

Which of the following is an example of nonverbal communication?

Accepted Answer

Maintaining steady eye contact during a conversation

Answer

Eye contact is a nonverbal cue that conveys attention, confidence, and sincerity without using words.

Question 2

The 'grapevine' in organizational communication refers to:

Accepted Answer

Informal communication networks among employees

Answer

The grapevine is the unofficial, informal communication network through which rumors and information spread among employees.

Question 3

Which element is essential for effective feedback to be actionable?

Accepted Answer

It should be specific and focused on observable behavior

Answer

Specific, behavior-focused feedback gives the recipient clear information on what to change or continue.

Question 4

Proxemics in communication refers to:

Accepted Answer

The use of physical space and distance to convey meaning

Answer

Proxemics is the study of how physical distance and personal space affect communication and relationships.

Question 5

When communicating bad news to an employee, which approach is generally most effective?

Accepted Answer

Be direct but empathetic, providing context and next steps

Answer

Being direct yet empathetic respects the employee's need for honest information while softening the emotional impact with context and support.

Communication Skills Practice Test