Communication Skills Written Communication & Business Writing 2

Question 1

What is the '7 Cs of Communication' principle of 'courtesy' in writing?

Accepted Answer

Showing respect and consideration for the reader's perspective

Answer

Courtesy in the 7 Cs means being considerate, respectful, and sensitive to the reader's feelings and perspective.

Question 2

What is the purpose of using bullet points and headers in business documents?

Accepted Answer

To improve readability and help readers navigate key information quickly

Answer

Bullet points and headers break content into scannable sections, making it easier for busy readers to find and absorb key information.

Question 3

In business writing, what does 'audience analysis' involve?

Accepted Answer

Understanding readers' needs, background, and expectations to tailor your message

Answer

Audience analysis helps writers tailor tone, vocabulary, and content to match what the intended reader needs and expects.

Question 4

Which element of a formal business letter appears directly below the date?

Accepted Answer

The inside address (recipient's address)

Answer

In a standard formal business letter, the inside address — the recipient's name and address — follows the date.

Question 5

What is 'jargon' in the context of business writing?

Accepted Answer

Specialized terminology familiar only to a specific group or industry

Answer

Jargon refers to technical or industry-specific terms that may be unclear to readers outside that field.

Communication Skills Practice Test