Communication Skills Giving and Receiving Feedback

Question 1

Which feedback model structures comments as Situation, Behavior, Impact?

Accepted Answer

SBI model

Answer

The SBI model, from the Center for Creative Leadership, describes the specific situation, the observable behavior, and the impact it had. This keeps feedback factual and objective.

Question 2

Which statement is the best example of constructive feedback?

Accepted Answer

"In yesterday's client meeting, the sales figures on slide 4 were outdated, which made the client question our accuracy."

Answer

Constructive feedback is specific, behavior-focused, and tied to an observable impact. The other options are vague, personal, or generalized.

Question 3

When you receive critical feedback, which response is most appropriate?

Accepted Answer

Listen fully, ask clarifying questions, and thank the giver

Answer

Receiving feedback well means listening without interrupting, clarifying to understand, and showing appreciation. You can then decide what action to take.

Question 4

The "feedback sandwich" technique involves:

Accepted Answer

Placing criticism between two pieces of positive feedback

Answer

The feedback sandwich wraps a critical point between positive comments. It is popular, though critics note it can dilute the message or make praise seem insincere.

Question 5

Which factor most improves the effectiveness of feedback?

Accepted Answer

Delivering it promptly and in an appropriate setting

Answer

Timely feedback is easier to connect to the specific behavior. A private, appropriate setting lowers defensiveness. Feedback should address behavior, not personality.

Communication Skills Practice Test

Communication Skills Practice Test

Communication Skills Giving and Receiving Feedback