CNL Interprofessional Collaboration & Communication 3

Question 1

The DESC script used for professional conflict resolution stands for:

Accepted Answer

Describe, Express, Suggest, Consequences

Answer

DESC stands for Describe the specific behavior, Express how it affects you, Suggest alternatives, and state Consequences — a structured framework for assertive conflict resolution.

Question 2

'Closed-loop communication' in healthcare settings refers to:

Accepted Answer

The receiver repeating back information to the sender to confirm accurate understanding

Answer

Closed-loop communication requires the receiver to read back the message to the sender, who then verifies accuracy, creating a communication loop that prevents critical errors.

Question 3

The most important factor for building trust within interprofessional teams is:

Accepted Answer

Consistent, transparent, and reliable communication among team members

Answer

Trust in interprofessional teams is primarily built through consistent, transparent, and reliable communication that demonstrates mutual respect and professional competence over time.

Question 4

When a CNL identifies that a patient's care transition from hospital to home is poorly coordinated, the most appropriate interprofessional approach is to:

Accepted Answer

Convene a care conference with the patient, family, and all relevant team members

Answer

A multidisciplinary care conference that includes the patient, family, and relevant team members ensures a coordinated, patient-centered care transition that addresses all discharge needs.

Question 5

The IOM report 'To Err is Human' emphasized that the majority of medical errors result from:

Accepted Answer

System and process failures rather than individual incompetence

Answer

'To Err is Human' established that most medical errors arise from systemic and process failures, fundamentally shifting the focus of patient safety from individual blame to systems redesign.

Clinical Nurse Leader Exam Practice Test

Clinical Nurse Leader Exam Practice Test

CNL Interprofessional Collaboration & Communication 3