CMT CMT Business Operations & Ethics 2

Question 1

Why should a mobile repair business maintain a written inventory management system?

Accepted Answer

To track parts usage, cost of goods, and ensure accurate billing and reordering

Answer

Accurate inventory records control costs, prevent shrinkage, and ensure billing accuracy.

Question 2

What does a limited liability company (LLC) structure provide to a mobile repair shop owner?

Accepted Answer

Separation of personal assets from business liabilities in most legal actions

Answer

An LLC creates a legal barrier between personal and business assets, limiting personal financial exposure.

Question 3

A technician notices a colleague billing customers for unnecessary screen protector installations. The correct response is to:

Accepted Answer

Report the behavior to management or the shop owner, as it constitutes fraud

Answer

Fraudulent billing by colleagues must be escalated through proper channels to protect the business and customers.

Question 4

What is the primary purpose of a repair shop's service Level Agreement (SLA)?

Accepted Answer

To define the expected turnaround time and quality standards the shop commits to meeting

Answer

An SLA sets measurable service standards that both the shop and customer can reference for accountability.

Question 5

When sourcing replacement parts, which consideration is MOST important from an ethical standpoint?

Accepted Answer

Using quality parts that are appropriate for the device and disclosing part type (OEM vs. third-party) to the customer

Answer

Disclosing part origin respects customer autonomy and is a fundamental ethical obligation.

(CMT) Certified Mobile Tech Practice Test