CMT CMT Business Operations & Ethics 2

Question 1

Why should a mobile repair business maintain a written inventory management system?

Accepted Answer

To track parts usage, cost of goods, and ensure accurate billing and reordering

Answer

To comply with FCC regulations only

Answer

To prevent technicians from taking breaks

Answer

To automate customer communication

Question 2

What does a limited liability company (LLC) structure provide to a mobile repair shop owner?

Accepted Answer

Separation of personal assets from business liabilities in most legal actions

Answer

Unlimited protection from all lawsuits

Answer

Tax-exempt status automatically

Answer

The ability to hire unlimited employees without payroll taxes

Question 3

A technician notices a colleague billing customers for unnecessary screen protector installations. The correct response is to:

Accepted Answer

Report the behavior to management or the shop owner, as it constitutes fraud

Answer

Ignore it since it is not your responsibility

Answer

Do the same to stay competitive

Answer

Warn customers yourself directly

Question 4

What is the primary purpose of a repair shop's service Level Agreement (SLA)?

Accepted Answer

To define the expected turnaround time and quality standards the shop commits to meeting

Answer

To limit customer refunds

Answer

To describe the history of the business

Answer

To outline employee benefits

Question 5

When sourcing replacement parts, which consideration is MOST important from an ethical standpoint?

Accepted Answer

Using quality parts that are appropriate for the device and disclosing part type (OEM vs. third-party) to the customer

Answer

Using the cheapest parts available to maximize profit

Answer

Only using parts from one supplier regardless of quality

Answer

Using counterfeit OEM-branded parts to save money

Question 6

What is a bench fee in mobile device repair?

Accepted Answer

A diagnostic charge applied when a device is evaluated but the customer declines the repair

Answer

A fee charged per repair bench used per day

Answer

A monthly subscription fee for parts suppliers

Answer

The cost of a technician's workbench