CMT CMT Business Operations & Ethics

Question 1

What is the primary purpose of maintaining a written repair agreement with each customer?

Accepted Answer

To legally define the scope of work, pricing, and liability for both parties

Answer

To satisfy IRS audit requirements only

Answer

To track inventory levels

Answer

To register the repair with the manufacturer

Question 2

Under what circumstances can a mobile repair technician legally access data on a customer's device?

Accepted Answer

Only to the extent necessary to diagnose and repair the reported issue, with customer consent

Answer

Freely, since the device is in their possession

Answer

To back up the device without being asked

Answer

Never under any circumstances

Question 3

A repair shop finds a device abandoned after 90 days of no customer contact. What is the appropriate action?

Accepted Answer

Follow state abandoned property laws, which typically require documented contact attempts before disposal

Answer

Immediately resell or discard the device

Answer

Donate it to charity without documentation

Answer

Keep it as store property with no further steps

Question 4

What does the Right to Repair movement primarily advocate for in the mobile tech industry?

Accepted Answer

Consumers and independent technicians having access to parts, tools, and documentation to repair devices

Answer

Mandating manufacturer-only repair for all devices

Answer

Free repairs covered by manufacturers

Answer

Elimination of third-party repair shops

Question 5

Which practice is considered unethical in mobile device repair?

Accepted Answer

Billing for parts that were not used or replacing parts that did not need replacement

Answer

Disclosing repair limitations to a customer

Answer

Offering a parts warranty

Answer

Using refurbished components with customer consent

Question 6

What is the recommended practice when a technician discovers illegal content on a customer's device?

Accepted Answer

Stop accessing the device, document the discovery, and report it to law enforcement per applicable laws

Answer

Delete the content immediately and say nothing

Answer

Complete the repair and notify the customer

Answer

Post publicly about the discovery