CMP Organizational Communication 2

Question 1

Which of the following best describes 'upward communication' in an organizational context?

Accepted Answer

Feedback, reports, and concerns flowing from employees to management

Answer

Upward communication involves the flow of information from lower-level employees to higher-level management, including feedback, suggestions, and performance reports.

Question 2

A communication professional using a 'rich' communication channel would choose which of the following?

Accepted Answer

A face-to-face meeting with real-time feedback

Answer

Media richness theory ranks face-to-face communication as the richest channel because it allows immediate feedback, multiple cues, and personalization.

Question 3

When an organization aligns its internal communication strategy with its business goals, this is known as:

Accepted Answer

Strategic communication alignment

Answer

Strategic communication alignment ensures that internal messaging, campaigns, and channels directly support the organization's broader mission, vision, and business objectives.

Question 4

Which organizational structure typically creates the most barriers to lateral communication between departments?

Accepted Answer

Tall hierarchical structure

Answer

Tall hierarchical structures with many layers of management often create silos, slowing lateral communication and requiring messages to travel up and then down the chain of command.

Question 5

The 'SMCR' communication model developed by David Berlo identifies which four components?

Accepted Answer

Source, Message, Channel, Receiver

Answer

Berlo's SMCR model breaks communication into four elements: Source (sender), Message (content), Channel (medium), and Receiver (audience), each influenced by multiple factors.

CMP - Communication Management Professional Practice Test

CMP - Communication Management Professional Practice Test

CMP Organizational Communication 2