Free CMP Engagement and Analysis Questions and Answers — Questions and Answers
Question 1: The responsibility of decoding the message rests with:
- The sender
- The receiver (Correct answer)
- The communications management plan
- The communications model
Correct answer: The receiver
Explanation: <br> In the communication model, it is the sender that encodes, and the receiver decodes the message.
Question 2: Acknowledgment in the context of the communication model indicates:
- Confirmation of receipt (Correct answer)
- Comprehension of the sender's message
- Agreement with the sender's message
- Agreement upon the protocol and frequency of communication
Correct answer: Confirmation of receipt
Explanation: <br> Within the communication model, acknowledgment only indicates confirmation of receipt. It does not mean that the receiver understood the message or agreed with the message.
Question 3: Which of the following statements is TRUE regarding issues?
- All issues must be resolved in order for the project to be closed.
- The issue log is a tool for stakeholders to manage project issues.
- Each issue should be assigned to a single owner. (Correct answer)
- Issue management may be treated as a sub-project on larger, more complex projects.
Correct answer: Each issue should be assigned to a single owner.
Explanation: <br> Each issue should be assigned to an owner and be assigned a target completion date. 'A' is incorrect since a project could be closed (successfully) and still have outstanding issues. Sometimes the issues are out of the project manager's control. 'B' is incorrect since the issue log is not for the stakeholders — it is for the project manager to use to manage issues. 'D` is incorrect because issues are managed within the context of a project. If you were even considering creating a separate project to manage issues, your project is probably beyond hope.
Question 4: Which of the following communication techniques is the most effective for resolving conflict?
- Instant messaging
- Conference calls
- Para lingual communication
- Face-to-face communication (Correct answer)
Correct answer: Face-to-face communication
Explanation: <br> Face-to-face communication is the most effective means of resolving conflict. This fits an overall theme that direct, clear, and personal communication is favored by project managers.
Question 5: You are about to attend a biweekly status meeting with your program manager when she calls and asks you to be certain to include earned value analysis in this and future meetings. Why is earned value analysis important to the communications process?
- It communicates the likelihood of the project's success.
- It communicates how the project is doing against the plan. (Correct answer)
- It communicates the date the project deviated from the plan.
- It communicates the value-to-cost ratio.
Correct answer: It communicates how the project is doing against the plan.
Explanation: <br> Earned value analysis is a communication tool, and it's all about how the project is doing against the plan. 'A' is incorrect because "success" involves more than good earned value.
Question 6: Mary is using forecasting to determine her project's estimate at completion. What would be the most likely place to include this information?
- The communications management plan
- The project activity report
- Project communications (Correct answer)
- The stakeholder engagement report
Correct answer: Project communications
Explanation: <br> Project communications are the main output of the Manage Communications process. This is the place for updated earned value information such as the estimate at complete.
Question 7: Marie is a project manager who is involved in a meeting with the customer. After the customer makes a statement, Marie carefully reformulates and restates the message back to them. What is Marie practicing in this case?
- Listening skills (Correct answer)
- Project communications management
- Professional courtesy
- Passive listening
Correct answer: Listening skills
Explanation: <br> Marie is practicing good listening skills to make sure she communicates well with her customers.
Question 8: Lessons learned should contain:
- The collective wisdom of the team.
- Feedback from the customer as to what you could have done better.
- Information to be used as input into project closure.
- Analysis of the variances that occurred from the project's baseline. (Correct answer)
Correct answer: Analysis of the variances that occurred from the project's baseline.
Explanation: <br> Lessons learned focus on variances from the plan and what would be done differently in the future in order to avoid those variances.
Question 9: Information sent to specific recipients who need to receive it but that is not confirmed to be received or understood by the receiver is known as:
- The communication model
- Push communication (Correct answer)
- Pull communication
- Noise
Correct answer: Push communication
Explanation: <br> Push communication is communication that is pushed out (think bulk email), but the drawback is that there is no reliable confirmation by the receiver that it was received or understood.
Question 10: In which process would work performance information be produced?
- Plan Communications Management
- Monitor Communications (Correct answer)
- Report Performance
- Manage Communications
Correct answer: Monitor Communications
Explanation: <br> The WPI is the main output of Monitor Communications. It provides information on how communication is performing compared to the plan.
Question 11: The issue log is used in which communications management process?
- Plan Communications Management
- Push Communication
- Distribute Communications
- Monitor Communications (Correct answer)
Correct answer: Monitor Communications
Explanation: <br> Even if you didn't memorize all of the inputs, tools, and outputs, it may have been intuitive to you that the issue log was tied to the monitoring and controlling process here. It is one of the documents used as an input into Monitor Communications.
Free CMP Engagement and Analysis Questions and Answers
The responsibility of decoding the message rests with: