CMCA CMCA - Certified Manager of Community Associations Ethics and Professional Conduct Questions and Answers 5

Question 1

A manager is offered a referral fee by a real estate agent for steering homeowners who want to sell. What does professional conduct require?

Accepted Answer

Avoid the arrangement or fully disclose it, because it may conflict with duties to the association and its members

Answer

Undisclosed referral fees tied to the manager's position create conflicts of interest and harm trust.

Question 2

A manager notices a safety hazard, a broken stair railing, but the board has not approved repair funds. What is the ethical step?

Accepted Answer

Tell the board right away, take reasonable interim safety steps allowed by the management contract, and document everything

Answer

Managers should tell the board promptly about life-safety issues and act within their contractual authority to reduce immediate risk.

Question 3

Which practice best shows transparency in the manager's relationship with the board?

Accepted Answer

Giving complete and accurate reports, including problems and variances

Answer

Ethical managers give the board timely, complete, and accurate information so it can make informed decisions.

Question 4

A manager is asked to campaign for specific candidates in the association's board election. What is the appropriate stance?

Accepted Answer

Stay neutral and run the election impartially under the governing documents and law

Answer

Managers should stay impartial in association elections and administer them fairly.

Question 5

A manager sees that a homeowner who is a friend has an overdue assessment. What should the manager do?

Accepted Answer

Apply the collection policy the same way as for every other owner

Answer

Fair and consistent enforcement of association policies is a core professional obligation, regardless of personal relationships.

CMCA - Certified Manager of Community Associations Practice Test