CMC Consulting Methodologies 3

Question 1

A CMC candidate is facilitating a client workshop to prioritize initiatives. Which tool is most effective for plotting initiatives by impact versus implementation effort?

Accepted Answer

2x2 prioritization matrix

Answer

A 2x2 prioritization matrix (impact vs. effort) helps stakeholders visually identify 'quick wins,' 'major projects,' 'fill-ins,' and 'thankless tasks.'

Question 2

What distinguishes a 'process consulting' approach (Schein) from an 'expert consulting' approach?

Accepted Answer

Process consulting helps clients diagnose and solve problems themselves rather than delivering expert answers

Answer

Edgar Schein's process consulting model builds client capability by facilitating their own problem-solving rather than prescribing solutions from an expert position.

Question 3

In the context of change management consulting, what does the 'Kotter 8-Step Model' primarily address?

Accepted Answer

A sequential process for leading and sustaining organizational change

Answer

Kotter's 8-Step Model guides organizations through creating urgency, forming coalitions, developing vision, communicating change, empowering action, generating wins, consolidating gains, and anchoring change.

Question 4

A consultant applies 'root cause analysis' using the '5 Whys' technique. What is the core principle?

Accepted Answer

Repeatedly ask 'why' to drill past symptoms and surface the fundamental cause of a problem

Answer

The 5 Whys method iteratively questions the cause of each answer until the root cause — not just a symptom — is identified, enabling effective corrective action.

Question 5

Which consulting deliverable type is most appropriate when a client needs ongoing strategic guidance rather than a one-time project solution?

Accepted Answer

A retainer-based advisory arrangement

Answer

Retainer arrangements provide clients with continuous access to consultant expertise, making them appropriate for ongoing strategic decision support rather than discrete projects.

(CMC) Chartered Management Consultant Practice Test

(CMC) Chartered Management Consultant Practice Test

CMC Consulting Methodologies 3