CLT Communication & Stakeholder Engagement 4

Question 1

What does 'managing stakeholder expectations' mean in a legal transcription context when audio quality is poor?

Accepted Answer

Proactively communicating anticipated limitations and the impact on accuracy before delivery

Answer

Proactive communication about audio quality issues lets stakeholders adjust their plans and avoid surprises at delivery.

Question 2

A firm's billing department contacts you for invoice documentation. Which communication approach is most appropriate?

Accepted Answer

Provide itemized invoices and supporting engagement documentation promptly and professionally

Answer

Providing clear, itemized documentation supports billing transparency and reinforces professional credibility with administrative stakeholders.

Question 3

Which scenario represents an appropriate use of written communication rather than a phone call when working with legal stakeholders?

Accepted Answer

Confirming agreed-upon transcript specifications, rates, and deadlines

Answer

Specifications, rates, and deadlines should be confirmed in writing to create a binding reference and prevent future disputes.

Question 4

An expert witness contacts you directly requesting changes to their own testimony transcript. What is the correct protocol?

Accepted Answer

Direct the witness to the retaining attorney, who is the proper stakeholder to authorize changes

Answer

Transcript changes must be authorized through proper legal channels — the retaining attorney — not directly by witnesses.

Question 5

What is the risk of using informal language and abbreviations when communicating with legal firm stakeholders via email?

Accepted Answer

It can undermine professional credibility and create ambiguity about important details

Answer

Informal language signals lack of professionalism and can create misunderstandings in high-stakes legal communications.

(CLT) Certified Legal Transcriptionist Practice Test