Clerical Exams CLERICAL Following Instructions 3

Question 1

A procedure states: 'When processing returned mail, check the envelope for a forwarding address. If a forwarding address is provided, update the database and resend. If no forwarding address is found, mark the record as undeliverable and notify the originating department.' A returned envelope has no forwarding address. What should you do?

Accepted Answer

Mark the record as undeliverable and notify the originating department

Answer

Without a forwarding address, the procedure requires marking the record as undeliverable and notifying the originating department.

Question 2

The supply room policy reads: 'Employees may take up to 5 items per visit without a requisition form. For 6-20 items, a requisition form signed by the employee is required. For more than 20 items, the requisition form must also be signed by a supervisor.' An employee needs 14 printer cartridges. What documentation is required?

Accepted Answer

A requisition form signed by the employee

Answer

Fourteen items falls in the 6-20 range, which requires a requisition form signed by the employee only.

Question 3

An office notice states: 'Conference Room A is reserved for department heads on Mondays and Wednesdays from 9-11 AM. All other times require booking through the online system at least 48 hours in advance. Same-day bookings are not permitted.' It is Tuesday at 2 PM, and a manager wants to book Conference Room A for Thursday at 10 AM. Can the booking be made?

Accepted Answer

Yes, it is more than 48 hours in advance

Answer

Thursday is not a Monday or Wednesday, and booking Tuesday afternoon for Thursday morning exceeds the 48-hour advance requirement.

Question 4

Filing instructions state: 'Numeric files are arranged in ascending order. Within the same number, arrange by date received, most recent first. Color-code files as follows: active cases = green, closed cases = red, pending review = yellow.' File #2047 has three entries: an active case received March 1, a closed case received March 10, and a pending review received March 5. In what order should they appear?

Accepted Answer

Closed (Mar 10), Pending (Mar 5), Active (Mar 1)

Answer

Within the same file number, entries are arranged by date received with the most recent first: March 10, March 5, then March 1.

Question 5

A procedure reads: 'When entering data, verify the Social Security number format (XXX-XX-XXXX). If the format is incorrect, flag the entry and do not proceed. If the format is correct, cross-reference the name against the master list. If the name does not match, send the file to the verification unit.' You receive an entry with SSN 412-78-9903 and the name does not appear on the master list. What should you do?

Accepted Answer

Send the file to the verification unit

Answer

The SSN format is valid (XXX-XX-XXXX), so you proceed to name cross-referencing; since the name is not on the master list, the file goes to the verification unit.

Clerical Exams Practice Test

Clerical Exams Practice Test

Clerical Exams CLERICAL Following Instructions 3