Clerical Exams CLERICAL Office Skills 1

Question 1

You receive a confidential memo addressed to your manager who is out of the office. What is the most appropriate action?

Accepted Answer

Place it unopened on your manager's desk or in their secure inbox

Answer

Open it immediately and email the contents to your manager

Answer

Ask a coworker to open it and summarize it for you

Answer

Leave it in the general mail area until your manager returns

Question 2

Which of the following is the correct way to format a professional business letter when you do not know the recipient's name?

Accepted Answer

Use 'Dear Sir or Madam:' or 'To Whom It May Concern:'

Answer

Begin with 'Hey there,'

Answer

Leave the salutation blank and start with the body

Answer

Address it as 'Dear Friend,'

Question 3

A visitor arrives for a 2:00 PM appointment with your supervisor, but your supervisor is still in a meeting. What should you do?

Accepted Answer

Greet the visitor, offer them a seat, and notify your supervisor that the visitor has arrived

Answer

Tell the visitor to come back another day

Answer

Ignore the visitor until your supervisor is free

Answer

Immediately interrupt your supervisor's meeting to announce the visitor

Question 4

When preparing a document using alphabetical filing, where would the folder for 'St. Claire Medical Group' be filed?

Accepted Answer

Under 'Saint' spelled out

Answer

Under 'St' as written

Answer

Under 'Claire' ignoring the 'St.'

Answer

At the very beginning of the S section

Question 5

You discover a significant arithmetic error in a report your supervisor submitted yesterday. What is the most appropriate first step?

Accepted Answer

Bring the error to your supervisor's attention privately and promptly

Answer

Correct it yourself and resubmit without telling anyone

Answer

Ignore it and hope no one notices

Answer

Announce the error to the rest of the office

Question 6

Which keyboard shortcut is universally used to undo the most recent action in most word processing applications?

Accepted Answer

Ctrl + Z

Answer

Ctrl + S

Answer

Ctrl + X

Answer

Ctrl + P