Civil Service Exam Clerical Ability and Filing 2

Question 1

Which of the following names would be filed FIRST in an alphabetical filing system?

Accepted Answer

Oakley, Susan

Answer

In alphabetical filing, apostrophes are ignored. 'Oakley' (O-A-K) comes before 'Oberman' (O-B-E) and the O' names when sorted letter by letter.

Question 2

A clerk receives a document dated March 15, 2024, but it was supposed to be filed by subject rather than date. The document concerns 'Employee Benefits - Health Insurance.' Under which primary heading should it be filed?

Accepted Answer

Employee Benefits

Answer

When filing by subject, the primary heading is the broadest topic category. 'Employee Benefits' is the main subject, with 'Health Insurance' as a subheading.

Question 3

When proofreading the following pairs of numbers, which pair contains a DISCREPANCY?

Pair A: 4829163 / 4829163
Pair B: 7736501 / 7736501
Pair C: 9154827 / 9154287
Pair D: 3362718 / 3362718

Accepted Answer

Pair C

Answer

Pair C contains a discrepancy: 9154827 vs 9154287. The digits '82' and '28' are transposed.

Question 4

A filing system uses the following codes: A = Administrative, F = Financial, P = Personnel, L = Legal. A document about an employee's salary dispute that has gone to arbitration should be cross-referenced under which codes?

Accepted Answer

P, F, and L

Answer

A salary dispute in arbitration involves Personnel (employee matter), Financial (salary), and Legal (arbitration) — all three codes apply for cross-referencing.

Question 5

Which of the following represents the correct chronological filing order, from OLDEST to NEWEST?

Accepted Answer

Jan 15, 2024; Feb 28, 2024; Mar 1, 2024; Apr 2, 2024

Answer

Chronological order from oldest to newest: January 15, February 28, March 1, April 2 — each date follows sequentially through the calendar year.

Civil Service Exam Practice Test

Civil Service Exam Practice Test

Civil Service Exam Clerical Ability and Filing 2