CIS System Configuration & Customization 3

Question 1

Which ServiceNow configuration object defines the columns, labels, and default sort order for a list view?

Accepted Answer

sys_ui_list

Answer

The sys_ui_list table stores list layout configurations, including which columns appear and their order for each view.

Question 2

A ServiceNow administrator wants a notification email to include data from a related record (not the triggering record). Which feature enables this?

Accepted Answer

Mail Script

Answer

Mail Scripts allow administrators to write server-side JavaScript that fetches and formats data from any related record for inclusion in notifications.

Question 3

In the ServiceNow platform, what does a 'Data Policy' enforce that a 'UI Policy' does not?

Accepted Answer

Server-side mandatory and read-only rules regardless of interface

Answer

Data Policies enforce field constraints on the server side, ensuring rules apply even when records are modified via web services, import sets, or scripts.

Question 4

Which ServiceNow component would you use to display a custom HTML widget with real-time data on a Service Portal page?

Accepted Answer

Service Portal Widget

Answer

Service Portal Widgets combine HTML, CSS, client-side JavaScript, and server-side scripts to render dynamic content on portal pages.

Question 5

When configuring an SLA definition in ServiceNow, which field determines when the SLA clock stops temporarily?

Accepted Answer

Pause Condition

Answer

The Pause Condition defines circumstances under which the SLA timer is suspended without resetting, such as when an incident is awaiting user response.

(CIS) Certified Implementation Specialist Practice Test

(CIS) Certified Implementation Specialist Practice Test

CIS System Configuration & Customization 3