VIP Exclusive
ServiceNow Certified Implementation Specialist – ITSM VIP Practice Exam
CIS — The ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM) exam is issued by ServiceNow and validates the ability to implement and configure the full ITSM application suite; the real exam contains approximately 60 questions, has a 90-minute time limit, and requires a 70% passing score.
54
Questions
90m
Time Limit
70.00%
To Pass
Question 1 of 54👑 VIP
A customer's service desk receives hundreds of incidents daily. The implementation team wants to ensure that when a new incident is created and no assignment group is specified, it is automatically routed to the 'Service Desk' group based on the affected CI's support group. Which ServiceNow feature should be configured to accomplish this automatic routing?
Questions 2–54 and full explanations are VIP-exclusive.