CIS System Configuration & Customization 3 — Questions and Answers
Question 1: Which ServiceNow configuration object defines the columns, labels, and default sort order for a list view?
- View
- List Layout
- List Control
- sys_ui_list (Correct answer)
Correct answer: sys_ui_list
The sys_ui_list table stores list layout configurations, including which columns appear and their order for each view.
Question 2: A ServiceNow administrator wants a notification email to include data from a related record (not the triggering record). Which feature enables this?
- Mail Script (Correct answer)
- Inbound Email Action
- Workflow Notification Activity
- Email Template Variable
Correct answer: Mail Script
Mail Scripts allow administrators to write server-side JavaScript that fetches and formats data from any related record for inclusion in notifications.
Question 3: In the ServiceNow platform, what does a 'Data Policy' enforce that a 'UI Policy' does not?
- Client-side field visibility
- Server-side mandatory and read-only rules regardless of interface (Correct answer)
- Role-based form layout changes
- Workflow trigger conditions
Correct answer: Server-side mandatory and read-only rules regardless of interface
Data Policies enforce field constraints on the server side, ensuring rules apply even when records are modified via web services, import sets, or scripts.
Question 4: Which ServiceNow component would you use to display a custom HTML widget with real-time data on a Service Portal page?
- UI Macro
- Formatter
- Service Portal Widget (Correct answer)
- Content Block
Correct answer: Service Portal Widget
Service Portal Widgets combine HTML, CSS, client-side JavaScript, and server-side scripts to render dynamic content on portal pages.
Question 5: When configuring an SLA definition in ServiceNow, which field determines when the SLA clock stops temporarily?
- Pause Condition (Correct answer)
- Stop Condition
- Reset Condition
- Breach Condition
Correct answer: Pause Condition
The Pause Condition defines circumstances under which the SLA timer is suspended without resetting, such as when an incident is awaiting user response.
Question 6: In ServiceNow Flow Designer, what is the correct term for a reusable sequence of actions that can be called from multiple flows?
- Subflow (Correct answer)
- Action
- Trigger
- Spoke
Correct answer: Subflow
Subflows are reusable logic blocks within Flow Designer that accept inputs and return outputs, callable from parent flows or other subflows.
Question 7: Which tool in ServiceNow allows an administrator to compare configurations between two instances and identify differences?
- Update Set Comparison
- Instance Compare (Correct answer)
- Configuration Drift Report
- Upgrade Monitor
Correct answer: Instance Compare
Instance Compare (available in HI/Now Support) allows side-by-side configuration comparison between ServiceNow instances to identify drift.
CIS System Configuration & Customization 3
Which ServiceNow configuration object defines the columns, labels, and default sort order for a list view?